Choosing a business phone system is a crucial part of your business solution, and it may seem daunting at first. Depending on your company’s needs and size, you may not know what capabilities your ideal phone system should have. It is important to know what is offered so you have a clearer understanding of what each system can do, and which is the best fit for you. This blog post will give you a clear understanding of business phone systems and you will be well on your way to finding the best fit for your company.

What is a business phone system?

Simply put, a business phone system is the collection of phones that an organization uses to conduct business. The components within a business phone system can vary depending on the needs of your organization. Standard business phone systems can include music for when the caller is put on hold, customized greetings, voicemail transcription, and call transfers.

Terms to know:
There are various types of business phone systems with specific capabilities. Before you choose one for your company, it is important to know the key aspects included in these types so that you know you are making the best decision. Let’s take a look at some key terms to familiarize yourself with that can help make this decision a smooth process:

  • PBX: PBX, or private branch exchange, is a telephone system used within a company. Simply put, the private branch exchange allows users to make and take phone calls, both within and outside of their organization.
  • VoIP: VoIP, or Voice over Internet Protocol, is a phone system that enables you to make phone calls via broadband Internet connection as opposed to a traditional phone line.
  • On-premises PBX: An on-premises PBX requires companies to purchase equipment and hardware to be maintained physically at their location. On-premises PBX typically relies on routing technology and incorporate VoIP (Voice over Internet Protocol), enabling calls to be transmitted over the internet as opposed to a traditional phone line.
  • Cloud-based PBX: Cloud-based PBX systems exist solely on the Internet and do not require any physical location. With a cloud-based PBX, the cloud provider is responsible for providing phone services for your organization. A cloud-based PBX is managed entirely over the Internet, allowing you to save on physical costs such as wiring.

Now that you are more familiar with these key terms and what they mean, you can start weighing your options. When it comes to business phone systems, there is no shortage of suppliers with many different options available. If you are still unsure of what type of phone system is the best fit for your organization, don’t worry. Reach out to our team today!

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